Runloop's Privacy Policy

Effective date: 10/05/2026

This Privacy Policy describes how Runloop AI, Inc. (“Runloop”) collects, uses and discloses information about you when you use our website (https://runloop.ai), services, tools and features, or otherwise interact with us (collectively, the “Services”). At Runloop, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data.

By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your information as described in this Privacy Policy.

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. We will alert you of material changes by placing a notice on the Runloop website, by sending you an email and/or by some other means as required by law. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

Privacy Policy Table of Contents

• What this Privacy Policy Covers
• Personal Data
• Categories of Personal Data We Collect
• Purposes for Collecting Personal Data
• Categories of Sources of Personal Data
• How We Disclose Your Personal Data
• Tracking Tools and Opt-Out
• Data Security
• Data Retention
• Personal Data of Children
• Contact Information

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” or “sensitive personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

Personal Data

Categories of Personal Data We Collect

When you use or access the Services, we collect certain categories of information about you from a variety of sources, including:

• Profile, account, and contact data, such as first and last name, email, phone number, and unique identifiers. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.
• Information collected via cookies and other tracking technologies, such as web page interactions, referring webpage/source through which you accessed the Services, non-identifiable request IDs, statistics associated with the interaction between device or browser and the Services, pages viewed, IP address, device ID, domain server, and type of device/operating system/browser used to access the Services.
• Payment and subscription information, such as bank account, credit or debit card information and billing address, which is collected on our behalf by our payment processor, alongside information about your subscription tier and transaction history.
• Any other information you choose to provide us or otherwise include in communications with us, such as emails, letters, texts, or other communications you send us.

Purposes for Collecting Personal Data

• Providing, Customizing and Improving the Services
  • Providing you with the Services
  • Meeting or fulfilling the reason you provided the information to us.
  • Providing support and assistance for the Services.
  • Improving the Services, including testing, research, internal analytics and product development.
  • Personalizing the Services, website content and communications based on your preferences.
  • Doing fraud protection, security and debugging.
• Marketing
  • Marketing and selling the Services and our products and services.
• Corresponding with You
  • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about the Company or the Services.
  • Sending emails and other communications according to your preferences.
• Meeting Legal Requirements and Enforcing Legal Terms
  • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process.
  • Preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
  • Protecting the rights, property or safety of you, Runloop or another party.
  • Enforcing any terms of service or agreements.
  • Responding to claims that any posting or other content violates third-party rights, and and resolving disputes.

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

• You
  • When you provide such information directly to us.
  • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
  • When you send us an email or otherwise contact us.
  • Automatically or from your Device
  • When you use the Services and such information is collected automatically.
  • Through Cookies and similar technologies (defined in the “Tracking Tools and Opt-Out” section below).
  • If you use a location-enabled browser, we may receive information about your location and mobile device, as applicable.
• Third Parties
  • Vendors may obtain information to generate leads and create user profiles.
  • If you use a Google or Github account for authentication and login, we receive certain information as part of the account creation process.

How We Disclose Your Personal Data

We disclose your Personal Data to the categories of recipients listed in this section.We do not sell your Personal Data, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act and comparable U.S. state privacy laws. We do not disclose your Personal Data to advertising networks or advertising partners, and we do not use it to serve you targeted advertising.

• Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include hosting, technology and communication providers; security and fraud prevention consultants; support and customer service vendors; payment processors, and analytics providers regarding web traffic or usage of the Services.
• Our affiliates or others within our corporate group.
• Other users when you sign up for our Services via a referral link or invitation. The user that referred you may receive information indicating that you have chosen to subscribe to the Services.
• Professional advisors, such as auditors, law firms or accounting firms.
• Third parties in connection with or anticipation of a business transaction, including in the context of an asset sale, merger, acquisition, bankruptcy proceeding or other restructuring matter.
• For legal and security reasons and to protect our services and business, including to cooperate with law enforcement, judicial orders and regulatory inquiries, to detect and prevent against fraudulent or illegal activity, to exercise or defend legal claims and to ensure the safety and security of our business, employees and users, and to enforce our terms or other agreements.
• We do not disclose your personal information to third parties for the third parties’ own direct marketing purposes, unless you have affirmatively agreed to such disclosure.

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and disclose it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not disclose such data in a manner that could identify you.

Tracking Tools and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data, usually text files, placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

Please note that the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

• Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. Disabling these Cookies may make certain features and services unavailable.
• Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services.
• Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services, including the number of visitors, pages viewed and how long pages are viewed. Google uses cookies in connection with Google Analytics services.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature. You can also delete all Cookies already on your device, although you may then have to manually adjust preferences and some Services and functionalities may not work.

To find out more information about Cookies generally, visit All About Cookies or ICO cookie guidance.

Data Security

We seek to protect your Personal Data from unauthorized access, use and disclosure using commercially reasonable physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we take steps designed to protect the security of your account and other Personal Data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

Data Retention

We retain Personal Data about you for as long as necessary for the purposes set forth in this Privacy Policy. When establishing a retention period for specific categories of data, we consider who we collected the data from, our need for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Personal Data of Children

We do not knowingly collect or solicit Personal Data from children under 18 years of age; if you are a child under the age of 18, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 18 years of age, we will delete that information as quickly as possible. If you believe that a child under 18 years of age may have provided Personal Data to us, please contact us at support@runloop.ai.

Third-Party Websites and Materials

We may provide links to third-party websites or platforms and display or make available content, data, applications or materials from third parties. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms, or the accuracy, completeness or reliability of third-party materials. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Transfers of Personal Data

The Services are hosted and operated in the United States (“U.S.”) through Runloop and its service providers. If you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that Personal Data may be transferred, stored and processed in the U.S. and possibly other countries. In some circumstances, Personal Data may be transferred to the U.S. pursuant to a data processing agreement incorporating standard data protection clauses.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such collection and use, please contact us at:

• Runloop website
• support@runloop.ai
• 650 Mission St., Floor 2, San Francisco, CA 94105